SaSa

Our Customers

When customers choose to shop at Sa Sa, they have cast their vote of confidence in our products’ quality. To reciprocate this trust, we serve wholeheartedly to satisfy their needs and expectations by offering a diverse range of high-quality products, providing attentive shopping experiences, and supporting our customers to pursue beauty.

Safeguard Beauty through Quality and Safety

With more than 10,000 SKUs, Sa Sa offers different products for customers from all walks of life. Quality and safety are our top priorities. Our teams in category management and product development, quality control, frontline sales and customer service go the extra mile to ensure the quality and safety of every product we carry.

Being certified as ISO 9001: 2015 compliant, our Logistics Department acts as the gatekeeper to safeguard product safety in every procedure including receipt, inspection, proper storage, expiration date management and delivery of our products.

Except for food, pharmaceutical products, certain giveaways and discounted products, we ensure the products we sell are with remaining shelf life of at least four months.

Assurance of product quality through vendors' evaluation, contractual measures, quality control undertaken at the warehouses and monthly checking conducted at our stores.

Provide suppliers with the latest list of harmful ingredients that must be avoided or restricted in major regions.

Senior management will directly participate in all product safety or quality complaints and investigations. Before the investigation process is completed, we will remove such products from the shelves based on the principle of prudence.

In addition to requiring suppliers and service providers to respect intellectual property and third-party rights, we also encourage suppliers to improve their environmental and social sustainability performance continuously.

Safeguard Beauty through Quality and Safety

Sa Sa aims to provide high-quality and worry-free services to our customers.

30-day purchase guarantee to ensure a satisfying purchase experience for customers across all our sales platforms.

Mystery shoppers programme to objectively assess the quality of service, providing us with service assurance and room for improvement of our customer service.

Customer experience training for frontline staff, providing on-site guidance and up-to-date product and other information to improve customer service.

Customer complaints and investigation process are immediately on whenever we receive incident reports and complaints regarding the quality of products or services to respond to the customers promptly.

Privacy of personal data is safeguarded by strictly complying with the Personal Data (Privacy) Ordinance. We commit to using the customer information we collect only for the purpose intended and notified.

Make Quality Beauty Accessible and Affordable to All

Provide high-quality Beauty Products to All Walks of Life

In response to the changing retail landscape, Sa Sa has adopted the “New Retail” model as the core of our strategic development in the medium to long term. Aside from combining consumers, goods, mode of delivery and supply chain, we use our online presence to reach customers. We also have partnered up with various e-commerce platforms to further enhance our interactions with customers, offering a more relaxing and enjoyable shopping experience.

Move towards Sustainable Beauty

Sa Sa is a responsible and care company. Not only do we aim to do things right for the environment, but we also empower customers to feel confidently beautiful and be a “better me” too. In addition to providing eco-friendly beauty products like microbead-free cleansing and exfoliating products, Sa Sa offers customers clean beauty products that are believed to be made without ingredients shown or suspected to harm human health.

Together, We Fight the Virus

At Sa Sa, we take the safety and wellbeing of our customers, community and staff members very seriously. Given the high demand for anti-epidemic products, our sourcing team has been actively replenishing our stocks via multiple sources around the globe while our logistics team has been industriously packing and delivering goods to stores and customers.